Refund policy
Returns
I accept returns within 7 days of delivery for damaged items in their original condition.
Return requests must be made within 7 days of delivery. Please contact me before sending an item back so I can provide return instructions.
Personalized and custom items are final sale and cannot be returned.
To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
Return Shipping
Customers are responsible for return shipping costs. Returns must be shipped with tracking and securely packaged, preferably using the original packaging.
I am not responsible for items damaged during return shipping.
Refunds
Once I receive and inspect your return, I will notify you whether the refund is approved. If approved, your refund will be processed to your original payment method within 3–10 business days, depending on your financial institution.
Items Damaged During Shipping
Items that arrive damaged are handled according to the procedure outlined in the Shipping Policy and are not subject to the standard return policy.
Questions
If you have questions about returns or refunds, please contact Ailsa at Ailsa@ThomasCritchlowArtGlass.com.