Thomas Critchlow Art Glass is a woman-owned small business based in Kokomo, Indiana. Every stained glass piece is handcrafted in my Indiana studio using traditional stained glass techniques and carefully selected glass.
Refund policy
Returns
We accept returns within 7 days of delivery for non-personalized items in their original condition. All personalized and custom items are final sale and cannot be returned.
To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
Return Shipping
Customers are responsible for return shipping costs. Returns must be shipped with tracking and properly packaged to protect the glass during transit. We recommend using adequate padding and a sturdy box to prevent damage.
We are not responsible for items damaged during return shipping. Please insure your return shipment for fragile items.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 3-10 business days, depending on your financial institution.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange for a replacement or full refund at no cost to you.
Questions
If you have questions about returns, please contact us at Ailsa@ThomasCritchlowArtGlass.com